Online Banking frequently asked questions.

Online Banking is a free service for ProBank customers that allows customers to bank online and pay bills from any computer with Internet access. Customers can check balances, transfer funds, view item images, send and receive secure messages, and access account information 7 days a week, 24 hours a day.

With the exception of government agencies from local to federal, customers can pay anyone in the United States, including utilities, banks, neighbors, and a child in college.

Bill payments are processed twice daily: 1:00 PM Eastern Time and 3:00 AM Eastern Time. Payments may be added, edited, or deleted until just before processing time.

Scheduled payments that fall on a weekend or holiday process the day before. New payments entered during a weekend or holiday and intended to be sent immediately process on the next business day.

Yes. Government agencies from local to federal cannot be paid through the service, and payees outside the United States are not supported.

If the check is available in online banking history, the image can be opened by clicking the check number and printed. A customer service representative can also assist with obtaining a check copy, though fees may apply.

Payment histories are kept for one year.

Customers may call a ProBank customer service representative at 850-681-PRO1 (7761). With proper identification, an ID may be provided or a new PIN generated.

A payee is anyone to whom a customer would pay a bill or send a check. Common payees include utilities, landlords, mortgage companies, department stores, credit card companies, individuals, lawn service, newspaper delivery, or charitable organizations.

Customers may set up to 99 payees through the Internet.

After a vendor or merchant is set up, the View Payees screen indicates whether that vendor is electronic or check.

Electronic payments are withdrawn on the scheduled date at either 3:00 AM Eastern Time or 1:00 PM Eastern Time. Check payments are withdrawn when the physical check clears the account.

For electronic payments, the system waits until funds are available and checks at the listed processing times. For check payments, the system generates and sends the check, and the customer is responsible for available funds and any NSF fees.

Yes. Recurring payments can be set weekly, semi-monthly, or monthly. Inactivity for 120 days may cause online banking to become dormant and be deleted for protection.

No. The memo field is for personal records. The account number entered for the payee is printed on the check so the payee knows which account to apply the payment to.

Check payments should be scheduled 10 business days before the due date. Electronic payments should be made 4 business days before the due date.

Yes. The minimum payment is $0.01 and the maximum payment can be up to $99,999.00.

The scheduled date is the day the customer wants ProBank Online Banking to start the process of sending money to the payee.

Payments may be scheduled well in advance of the first due date, including over a year. Recurring payments can have a future end date while the online banking account remains active.

Yes. Multiple payments to the same payee, even in the same amount, can be made. The system will process multiple payments, so customers should proceed carefully.

If an electronic payment has processed, it cannot be stopped. If a check payment is involved, customers may place a stop payment through ProBank Online or contact customer service. Fees may apply.

Pending means the payment has been processed but not sent. Processed means it has been processed and sent. Hold usually means the payment has a research request or incomplete information. Stopped means the payment cannot be processed again.